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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Melissa

October 24, 2026

5 out of 5 rating by Melissa
"Excellent service! They were very responsive, helpful and quick to get my claim handled. The entire process was smooth. It was amazing how promptly everything was taken care of. I would recommend this State Farm agency 10 of 10 times to anyone looking for exceptional service!"
We responded:
"Melissa, thank you so much for your wonderful review and recommendation! We are thrilled to hear that our team was able to make your claims experience smooth, quick, and stress-free. Providing prompt, helpful service when our customers need us most is always our goal. We truly appreciate your trust in Jessica Scallan State Farm and are grateful to have you as part of our State Farm family. Thank you for allowing us to be there for you!"
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Ashley Collins Brown

October 23, 2026

5 out of 5 rating by Ashley Collins Brown
"Sarah is awesome! She called to make sure I was being well taken care of regarding a recent claim related to the hurricane. She was also able to ensure my policy info was up to date on my other vehicles and home, and even discuss some other insurance coverages with me that I didnt know were available!"
We responded:
"Thank you for the kind words, Ashley! We’re so glad Sarah was able to help with your hurricane claim and make sure your coverage was up to date. We appreciate you trusting us with your home and vehicles, and we’re always here if you have questions about additional coverage options. We’ll be sure to share your feedback with Sarah!"
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Sharon Herron

October 21, 2026

5 out of 5 rating by Sharon Herron
"Sarah provided Outstanding service and support to us. Her courtesy and professionalism was unmatched. We truly appreciate her patience in working with us and she saved us in the process. Highly recommend this agency!"
We responded:
"Thank you so much for your kind words, Sharon! We’re thrilled Sarah provided such outstanding service and support. We’ll be sure to share your compliments with her. We truly appreciate your recommendation and are glad we could help you find great coverage at a great price!"
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Barbara Land

October 19, 2026

5 out of 5 rating by Barbara Land
"Sarah was fabulous helping me to double check my car insurance coverages and explaining the meaning of others. I ended up interested in a life insurance policy for my granddaughter that could help her in the future. She gave me a price immediately. Thank you so much, Sarah, for your friendly helpfulness on the phone. I felt very comfortable talking with you."
We responded:
"Barbara, thank you so much for your wonderful review! We’re thrilled to hear that Sarah made you feel comfortable and confident while reviewing your car insurance coverages and exploring life insurance options for your granddaughter. Taking the time to explain your options and help you make informed decisions is exactly the kind of service we strive to provide. We’re so fortunate to have Sarah on our team! Thank you for trusting Jessica Scallan State Farm with your insurance needs."
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A P

October 19, 2026

5 out of 5 rating by A P
"This state farm is truly the best in northwest fl! Dawn is top tier and deserves a raise! She was so kind and helping during my calls. She went the extra mile on every concern or issue i needed addressed! 5 stars 🌟 plus!!!! Thank you Dawn you are truly amazing!!!!!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled Dawn made your experience easy and went the extra mile to address your concerns. We’ll be sure to share your kind words with her. We truly appreciate your trust and are grateful you chose us for your insurance needs!"
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Ray Massie

October 14, 2026

5 out of 5 rating by Ray Massie
"What an awesome experience working with Sarah! She was so sweet, helpful and so knowledgeable!"
We responded:
"Thank you so much, Ray! We’re glad you had such a great experience with Sarah. We appreciate your kind words and are happy she could make the process easy and helpful. Thanks for choosing us for your property insurance!"
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Shelina Jones

October 14, 2026

5 out of 5 rating by Shelina Jones
"Needed a policy and Sarah was an absolute delight. She responded to my email in a timely manner and we were able to get what I needed in a flash and at the best price ! Ive valued this offic3 for a long time and I feel valued as their customer ! Thanks Jessica and Staff !"
We responded:
"Thank you so much, Shelina! We’re thrilled Sarah made getting your motorcycle policy quick and easy, and that you felt valued throughout the process. We truly appreciate your loyalty and kind words. We’ll be sure to share your thanks with Sarah and the team!"
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Michelle Fupler

October 12, 2026

5 out of 5 rating by Michelle Fupler
"Sarah was amazing! I was having trouble getting pictures in the app and she just had me email them to her and she took it from there. We had all 3 of our cars damaged in the hurricane and she took some stress and frustrations away. Truly appreciate her!"
We responded:
"Thank you so much for your kind review, Michelle! We’re glad Sarah could make the process easier and take some stress off your plate during such a difficult time. We’ll be sure to share your appreciation with her. We’re grateful you chose us to help with all three vehicles, and we hope things get back to normal soon!"
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Austin Wayne Hawthorne

October 1, 2026

5 out of 5 rating by Austin Wayne Hawthorne
"Perfect friendly experience"
We responded:
"Hi Austin! Thank you for the 5-star review. We’re so glad you had a friendly, easy experience and that you found the price great. We’re also pleased we were able to get your quote within 24 hours and that reaching our team was simple. Thanks again for choosing us! 😊"
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Kendyl Weeks

September 25, 2026

5 out of 5 rating by Kendyl Weeks
"sarah is absolutely wonderful !!"
We responded:
"Hi Kendyl! Thank you so much for your amazing 5-star review. We’re thrilled to hear that Sarah was wonderful. She truly is the best. We appreciate you choosing us and hope to see you again soon! 😊"
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Stacey Peaden

September 24, 2026

5 out of 5 rating by Stacey Peaden
"Sarah was an absolute joy to work with! She immediately took care of what I needed and was kind, friendly, and efficient in our interaction. Thank you Sarah!"
We responded:
"Hi Stacey! Thank you so much for your 5-star review. We’re thrilled to hear that Sarah was a joy to work with, taking care of your needs right away, and providing great service. We’re also glad you found the pricing reasonable, contact was easy, and everything was handled within 24 hours. We truly appreciate you choosing us! 😊"
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John Johnson

September 22, 2026

5 out of 5 rating by John Johnson
"Great experience with Sarah, she should have been a car salesman! Friendly, great conversation!"
We responded:
"Hi John, thank you so much for the wonderful 5-star review! We’re thrilled to hear you had a great experience with Sarah and enjoyed the friendly conversation. We’ll be sure to pass your kind words along. We appreciate you choosing us!"
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Lindsay Ritter

September 14, 2026

5 out of 5 rating by Lindsay Ritter
"I had the absolute pleasure of working with Sarah (with an “H”) :-) today and I couldn’t have asked for a better experience! She is so incredibly kind and has the best personality! You can tell she really cares about her customers as well! I highly recommend this entire office, and especially Sarah!"
We responded:
"Hi Lindsay! Thank you so much for the amazing 5-star review! Your kind words truly mean a lot. We’re so happy you had a wonderful experience with Sarah (with an “H”) and we’ll be sure to share your feedback with her and the team. We really appreciate your recommendation! 😊"
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Des Avery

September 11, 2026

5 out of 5 rating by Des Avery
"Very kind staff and friendly atmosphere"
We responded:
"Hi Des Avery, thank you for taking the time to leave such a wonderful review! We’re glad you enjoyed the kind staff and friendly atmosphere. We look forward to welcoming you back again soon!"
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Bobbin

September 10, 2026

5 out of 5 rating by Bobbin
"Sara with Jessica at State Farm in Pace is wonderful. Her customer service is outstanding. She worked with on updating our car insurance"
We responded:
"Thank you so much, Bobbin! We’re thrilled to hear that Sara with Jessica at State Farm in Pace provided outstanding customer service and helped you with updating your car insurance. We truly appreciate your support!"
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Pricilla Dianne

September 9, 2026

5 out of 5 rating by Pricilla Dianne
"Sarah was prompt, sweet, and very communicative throughout the entire process. She was a pleasure to work with, and I would definitely recommend her!"
We responded:
"Hi Pricilla, thank you so much for the wonderful review! We’re so glad you enjoyed working with Sarah, and we truly appreciate your recommendation. 💛"
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Gary Mitchell

September 8, 2026

5 out of 5 rating by Gary Mitchell
"These kind people go over and beyond on anything asked of them. Sarah you did awesome on all fronts! Smart girl that knows what she's talking about. The whole staff is hand selected for their customer skills. Awesome Awesome."
We responded:
"Gary, thank you so much for the fantastic 5-star review! We truly appreciate your kind words about Sarah and our entire team. We’re proud to have a staff that works hard to go above and beyond, provide knowledgeable service, and make insurance as easy to understand as possible. Sarah will be thrilled to hear your wonderful feedback! Thank you for trusting our office with your insurance needs. We appreciate your business and look forward to continuing to serve you!"
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Chrissy Spann

September 2, 2026

5 out of 5 rating by Chrissy Spann
"I had the pleasure of speaking with Sarah today and she was so kind! My husband and I have been State Farm customers for years now and we will continue to be State Farm customers because their customer service is absolutely exceptional"
We responded:
"Hi Chrissy, thank you so much for the wonderful review! We’re thrilled to hear Sarah was so kind and that you and your husband have had such a great experience with State Farm over the years. We truly appreciate your loyalty, and we look forward to continuing to take great care of you! 😊"
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taya tarolli

August 28, 2026

5 out of 5 rating by taya tarolli
"Sarah was amazing. She helped with getting everything set up with adding our daughter tot the auto insurance to even helping with getting us some discounts. She is truly a blessing with helping you with your needs. Thank you so much for all the assistance you have provided for us and our family."
We responded:
"Thank you so much for your 5-star review and for sharing your experience. We’re thrilled to hear you found our pricing great and that Sarah was able to help you get everything set up for your daughter’s auto insurance along with finding discounts to help your family save."
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ricardo cutaio

August 28, 2026

5 out of 5 rating by ricardo cutaio
"Perfect service Always!"
We responded:
"Hi Ricardo, thank you for the wonderful 5-star review! We’re so glad you’ve had consistently great service and that you found our pricing to be a good fit. We truly appreciate your trust, and we’re always here to help whenever you need us!"
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Debbie Strong

August 24, 2026

5 out of 5 rating by Debbie Strong
"Great customer service, informative and an overall pleasure speaking with Sarah. Thank you!"
We responded:
"Hi Debbie, thank you so much for the wonderful 5-star review! We’re glad Sarah provided great, informative customer service and that you found the pricing reasonable. We truly appreciate you taking the time to share your experience. If you ever need anything else, we’re here to help!"
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Johnny Humphrey

August 21, 2026

5 out of 5 rating by Johnny Humphrey
"Sarah was outstanding and very patient in explaining options. Great Job and I strongly recommend this agency!"
We responded:
"Hi Johnny, thank you for the 5-star review! We’re so glad Sarah was able to walk you through your life insurance options patiently and clearly. We appreciate your recommendation and your trust in our agency."
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Beth Cooper

August 20, 2026

5 out of 5 rating by Beth Cooper
"Sarah did a great job explaining everything to us."
We responded:
"Hi Beth, thank you for the 5-star review! We’re glad you found our pricing reasonable and that Sarah did a great job explaining everything clearly. We truly appreciate your trust in Jessica Scallan Insurance!"
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Jimmi J

August 14, 2026

5 out of 5 rating by Jimmi J
"Staff is very friendly and prompt with replies. I highly recommend this agency. Would like to bring all m business over to them."
We responded:
"Hi Jimmi, thank you for the great review! We’re so glad you found our staff friendly and prompt, and we truly appreciate your recommendation. We’d be happy to help with all your insurance needs whenever you’re ready. Thanks again for choosing us!"
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Scott Stiver

August 12, 2026

5 out of 5 rating by Scott Stiver
"Absolutely fantastic and friendly, best insurance experience ive ever had. Please give her a raise."
We responded:
"Hi Scott, thank you so much for the wonderful 5-star review! We’re thrilled you had a fantastic experience and felt welcomed and helped throughout the process. Your kind words mean a lot to our team, please don’t hesitate to reach out if you ever need anything."